Burberry earned top marks for its in-store and online
experiences among luxury brands in a recent mystery shopper study, according to
the WealthSurvey from the Luxury Institute. Conducted by Professor Veronica Marlow of Brooklyn College,
the mystery shoppers survey recruited a panel of 167 fashion marketing and
merchandising students who visited the online retailer. Burberry scored top
marks with 77% of visitors impressed by its visual appeal and 75% citing the
superior design and ease of navigation.
Graphics are superb, crisp and clear.
Product is displayed to the upmost detail.
Burberry's Advertisement campaigns, such as the current Holiday collection are represented on the website through beautiful imagery and supplementary video. No detail is left out.
Burberry's involvement in the music scene is charmingly presented in the "Acoustics" section, designed to feel like a visit to an underground website featuring new Indie artists.
Users make judgments of the visual appearance of a Web site
very quickly and those judgments are very consistent over time. Research has found that Web site impressions
were reliably formed within 50 seconds, were reliably consistent between
people, and were held consistent over time. Burberry does not a miss a mark in
aesthetic presentation, and consumers are drawn into the site. Remarkably, the
brand stands out for its ability to balance usability and high aesthetic
levels.